Deposit/Withdrawal Issues

1. Deposit Not Showing Up

• Check transaction confirmations – Cryptocurrency deposits require network confirmations before appearing in the balance.

• Verify correct deposit address – Ensure the funds were sent to the correct wallet address provided by Splits.GG.

2. Gift Card Code Not Working

• Ensure correct input – Double-check for typos when entering the code.

• Verify gift card validity – Confirm that the card is specifically for Splits.GG.

• Contact support if the issue persists after multiple attempts.

Common Withdrawal Issues

1. Withdrawal Delays

• Check wager requirements – If a bonus was applied, ensure the full wager requirement is met before attempting a withdrawal.

• Review processing times – Crypto and skin withdrawals may take time, depending on platform policies and blockchain traffic.

• Ensure correct withdrawal details – Errors in wallet addresses or trade URLs can cause processing failures. (ensure steam profile is public)

2. Crypto Withdrawal Not Received

• Confirm blockchain transaction – Use a blockchain explorer to track the transaction.

• Check for network congestion – High network traffic may slow down transaction confirmations.

• Incorrect address used – Crypto transactions are irreversible, so double-check addresses before confirming withdrawals.

3. Steam Trade Not Received

• Inventory must be public – Ensure Steam inventory settings allow trading.

• Trade offer expired or declined – Check the Steam trade history to see if the offer was canceled.

• Steam Guard or trade hold issues – Steam may restrict trades if recent changes were made to the account security settings.

Updated on: 24/03/2025