Q: How do I make my Steam Public?

How do I make my Steam account public? <ol> <li>Go to your Steam Privacy Settings on your profile page.</li> <li>Set the following options to Public:</li> </ol> <ul> <li>My Profile</li> <li>Game Details</li> <li>Friends List</li> <li>Inventory</li> <li>Can post comments on my profile</li> </ul> <ol> <li>Uncheck these options:</li> </ol> <ul> <li>Always keep my total playtime private even if users can see my game details</li> <li>Always keep my Steam Gifts private even if users can see my inventory</li> </ul> This will ensure your account is fully public. See the attached example below:! <img src="https://storage.crisp.chat/users/helpdesk/website/20042321047ca400/image_14ad1gc.png" alt="" />

Q: I didn't receive my Steam Skin

I didn’t receive my Steam skin. What should I do? <ol> <li>Check your Inventory by going to Profile > Inventory.</li> <li>If the skin is in your inventory, the trade offer may not have been completed.</li> <li>From your inventory page, you can resend the trade offer for the item you didn’t receive. <img src="https://storage.crisp.chat/users/helpdesk/website/20042321047ca400/image_15blze6.png" alt="" /></li> </ol>

Q: I didn't receive my crypto deposit

I did not receive my crypto deposit. What should I do? <ol> <li>Go to your Profile and click Transactions to check for any pending crypto transactions.</li> <li>If nothing is listed, please be patient. Crypto transactions can take time as they require multiple confirmations.</li> </ol> You can always view your transaction by obtaining the TXID of the transaction and viewing it on https://www.blockchain.com/explorer/ It's also very important to ensure that you are sending crypto over the correct network. For instance, accidents occurs where users may deposit ETH over the coinbase network rather than the ERC20 network. This is just one example, but there are many different scenarios in which a crypto can be incorrectly sent across the wrong network. Note: Below is a list of all accepted coins and the number of confirmations required for each. Minimum Confirmations for each Accepted Cryptocurrency: BTC: 2 ETH: 10 USDC: 10 TRC20: 10 BNB: 15 DOGE: 12 LTC: 3 XMR: 3 USDT (ERC20): 10 USDT (TRC20): 10 TON: 3 BCH: 4 SOL: 30

Q: How do I link my Discord Account?

How do I link my Discord account? <ol> <li>Go to your Profile page.</li> <li>Click Account, then select Link Discord.</li> <li>Follow the steps in Discord to authorize your account.</li> </ol> Note: If you receive an error, your Discord account may already be connected to another Splits account. <img src="https://storage.crisp.chat/users/helpdesk/website/20042321047ca400/image_pqjv0.png" alt="" />

Q: Sponsorship inquiries

How can I inquire about sponsorships? For sponsorship inquiries, email marketing@splits.gg or contact Tazmandev0 on Discord (our Marketing Manager).

Question 1

Deposit/Withdrawal Issues

Accepted Answer

1. Deposit Not Showing Up

Check transaction confirmations – Cryptocurrency deposits require network confirmations before appearing in the balance.
Verify correct deposit address – Ensure the funds were sent to the correct wallet address provided by Splits.GG.

2. Gift Card Code Not Working

Ensure correct input – Double-check for typos when entering the code.
Verify gift card validity – Confirm that the card is specifically for Splits.GG.
Contact support if the issue persists after multiple attempts.

Common Withdrawal Issues

1. Withdrawal Delays

Check wager requirements – If a bonus was applied, ensure the full wager requirement is met before attempting a withdrawal.
Review processing times – Crypto and skin withdrawals may take time, depending on platform policies and blockchain traffic.
Ensure correct withdrawal details – Errors in wallet addresses or trade URLs can cause processing failures. (ensure steam profile is public)

2. Crypto Withdrawal Not Received

Confirm blockchain transaction – Use a blockchain explorer to track the transaction.
Check for network congestion – High network traffic may slow down transaction confirmations.
Incorrect address used – Crypto transactions are irreversible, so double-check addresses before confirming withdrawals.

3. Steam Trade Not Received

Inventory must be public – Ensure Steam inve

Question 2

How do I make my Steam Public?

Accepted Answer

How do I make my Steam account public?

Go to your Steam Privacy Settings on your profile page.
Set the following options to Public:

My Profile
Game Details
Friends List
Inventory
Can post comments on my profile

Uncheck these options:

Always keep my total playtime private even if users can see my game details
Always keep my Steam Gifts private even if users can see my inventory

This will ensure your account is fully public. See the attached example below:!

Question 3

I didn't receive my Steam Skin

Accepted Answer

I didn’t receive my Steam skin. What should I do?

Check your Inventory by going to Profile > Inventory.
If the skin is in your inventory, the trade offer may not have been completed.
From your inventory page, you can resend the trade offer for the item you didn’t receive.

Question 4

I didn't receive my crypto deposit

Accepted Answer

I did not receive my crypto deposit. What should I do?

Go to your Profile and click Transactions to check for any pending crypto transactions.
If nothing is listed, please be patient. Crypto transactions can take time as they require multiple confirmations.

You can always view your transaction by obtaining the TXID of the transaction and viewing it on https://www.blockchain.com/explorer/

It's also very important to ensure that you are sending crypto over the correct network. For instance, accidents occurs where users may deposit ETH over the coinbase network rather than the ERC20 network. This is just one example, but there are many different scenarios in which a crypto can be incorrectly sent across the wrong network.

Note: Below is a list of all accepted coins and the number of confirmations required for each.

Minimum Confirmations for each Accepted Cryptocurrency: BTC: 2 ETH: 10 USDC: 10 TRC20: 10 BNB: 15 DOGE: 12 LTC: 3 XMR: 3 USDT (ERC20): 10 USDT (TRC20): 10 TON: 3 BCH: 4 SOL: 30

Question 5

How do I link my Discord Account?

Accepted Answer

How do I link my Discord account?

Go to your Profile page.
Click Account, then select Link Discord.
Follow the steps in Discord to authorize your account.

Note: If you receive an error, your Discord account may already be connected to another Splits account.

Question 6

Sponsorship inquiries

Accepted Answer

How can I inquire about sponsorships?

For sponsorship inquiries, email marketing@splits.gg or contact Tazmandev0 on Discord (our Marketing Manager).

Frequently Read Articles

Browse All Categories

No categories configured.